FAQ

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Yes, setting up an account will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account at checkout page
Please click on ‘Sign In’ followed by ‘Create an account’ and fill in your personal details. If you experience any difficulty, kindly call our customer service hotline and we will be pleased to assist you.
Please click on ‘Forget password’ which is available at the ‘Sign In’ page. Enter your email address and click on ‘Submit’. A set of instructions to reset your password will be sent to your registered email. After your credentials have been verified, you will be able to create a new password.
Please sign in and click on ‘My Account’. You will be able to edit/update your particulars
As soon as your order is placed, you will be mailed a tracking number with the order confirmation email. All you have to do is open your account on the QASIM ANWER website, and you can see your order status against that tracking number. You may also call or email our Customer Care with the tracking number information to find out the status of your order, especially if you checked out as a guest.
Please sign in and click on ‘My Account’. You will be able to edit/update your particulars in your account and save it for future orders. If you wish to change the delivery address for a placed order, please contact our customer service immediately. We will make the requested changes if the order has not been processed.
By signing up an account with AIMAN, you will be able to access and manage your account information easily. This includes: • Changing your password • Updating your billing or shipping address • Checking your order status • Viewing your complete order history • Managing your e-mail preference settings (e.g. choose whether to receive mails from AIMAN) • Update Address book
Yes, when we dispatch your order for delivery you will receive a tracking link via email. Once you receive this tracking link, you can check the delivery status of your shipment.
Unfortunately, we are unable to cancel an order once it has been placed. We do our best to ensure fast delivery and it would be advisable to check your order before placing it.
Unfortunately, it is not possible to combine orders or add items to an existing order after your order has been processed
Online Security Fraud screening is QASIM ANWER initiative as preventive measure against credit card fraud transactions. It aims to protect our customers from unauthorized and fraudulent dealings.
Failure to respond to the online security verification process within the timeline given will result to automatic order cancellation. We regret to inform you that if we do not receive any response to the online security verification within the given timeline, your order will be cancelled automatically.
If a recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. You may wish to let the recipient know that a surprise is on the way. Undeliverable package charges will be borne by the buyer.
Currently, we are unable to guarantee a delivery date. The delivery period is subjected to payment authorization, fraud screening and availability of stocks. On some occasions, we may request for some forms of payment verification or source for the best available piece within our storage locations in order to fulfil your shipment. If you need to receive the items urgently, we suggest you to contact qasimanwerofficial@gmail.com . We will try our utmost to place your order on priority.